Frequently Asked Questions
Forgot your user name or password?
If you cannot find your answer below, contact us at 800-545-9944 Monday through Friday from 8:00 a.m. to 4:30 p.m. or e-mail eRiderCentral@oregonstate.edu outside of office hours.
Q: How do I get a user name and password to access the site?
When you register and pay for an eRider® Basic or Intermediate course, you will receive a confirmation with a unique link to access the site.
Q: I can't get eRider to work on my device. What can I do?
In most cases, a "hard refresh" of the browser will solve the problem. On a Windows device, use Cntl+F5. On a Mac, use Cmd+shift+R.
Troubleshooting steps:
1. Hard browser refresh: Cntl+F5 (Windows) or Cmd+Shift+R (Mac).
2. Switch to a different browser.
Do not move on to the next steps until you have tried steps 1 and 2 without success.
3. Save and Exit, restart computer and try 1-2 again.
4. Save and Exit, clear browsing history and cache.
5. Restart computer and try 1-2 again.
6. Save and Exit, update operating system, browser and Java.
7. Restart computer and try 1-2 again.
8. Switch devices.
Q: My account has been locked. How do I get back in?
Contact Team Oregon at 800-545-9944 or eRiderCentral@oregonstate.edu to unlock your account.
Q: I can't view an eRider video. How can I fix this?
In most cases, a "hard refresh" of the browser will solve the problem. On a Windows device, use Cntl+F5. On a Mac, use Cmd+shift+R.
Troubleshooting steps:
1. Hard browser refresh: Cntl+F5 (Windows) or Cmd+Shift+R (Mac).
2. Switch to a different browser.
Do not move on to the next steps until you have tried steps 1 and 2 without success.
3. Save and Exit, restart computer and try 1-2 again.
4. Save and Exit, clear browsing history and cache.
5. Restart computer and try 1-2 again.
6. Save and Exit, update operating system, browser and Java.
7. Restart computer and try 1-2 again.
8. Switch devices.
Q: How do I prove I’ve completed the online classroom?
When you successfully complete the online classroom, your student record will be updated automatically. After completion of riding activities, including passing the skill test, Team Oregon will issue your completion card.
Q: I need an accommodation related to a disability. What do I do?
Contact Team Oregon at 800-545-9944 for assistance. Team Oregon is a program of Oregon State University. To learn more about OSU accessibility policy, visit the OSU website.
Q: When will I get my completion card?
After you have successfully completed all classroom and riding (range) sessions, Team Oregon will e-mail your completion card within five business days.